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Delivery & Returns

Delivery time & international shipping

From the day we have received your order, our carrier will take care of delivery. All goods in stock will be delivered within 3 working days. If any of your ordered items are not in stock, we will inform you within 24 hours after receiving your order. Your order will be delivered from Monday till Friday. We use several carriers to make sure we can deliver and supply you with the best service (carriers used: Post NL (& partner in the UK), UPS, DHL, DPD.

Country Delivery time Cost Free shipping? 
United Kingdom 2-3 Working days £ 5.95 Free shipping for orders over £ 400.00
Ireland 2-3 Working days £ 5.95 Free shipping for orders over £ 400.00
The Netherlands 1-2 Working days £ 5.95 Free shipping for orders over £ 400.00
Belgium 1-2 Working days £ 5.95 Free shipping for orders over £ 400.00
Luxembourg 1-2 Working days £ 9.95 Free shipping for orders over £ 400.00
Germany 1-2 Working days £ 9.95 Free shipping for orders over £ 400.00
Denmark 2-3 Workings days £ 19.95 Free shipping for orders over £ 500.00
Sweden 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Finland 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Norway 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Italy 3-4 Working days £ 29.95 Free shipping for orders over £ 500.00
France 3-4 Working days £ 29.95 Free shipping for orders over £ 500.00

 

Tracking

If your order has been shipped you will receive an automatic e-mail with the tracking details. Sometimes this e-mail will end op in your spambox. Please check your spambox carefully. If you didn’t receive a tracking code please contact us: info@furnwise.co.uk.

Not at home

You are able to view the route of your courier if you follow the link in your text message. If you are not at home when the courier arrives at your place, you can make a new appointment for delivery. If you will not be at home the second time, the courier will take your delivery to the nearest parcel shop where your order will stay for 7 days. After these 7 days, your order will go back to us.

Not satisfied

If you are not satisfied with your furniture, please contact us within 48 hours by email. If your order is facing any damage, we will send you spare parts. If we are unable to solve the complaint by sending spare parts, we will send you a new product. All service is free of charge.

Returns

You are allowed to return your order within 14 days after receiving the goods. For returns; you can ship the cartons to our warehouse in The Netherlands yourself. Your original order amount will be refunded. 
We can also pick up the parcel from your address, we would have to charge 35 GBP per parcel (transport costs).

If you wish to return items, please download the return form from the link below and send this to our customers service: info@furnwise.co.uk. Please follow the steps on the return form. 

DOWNLOAD RETURN FORM 

Warranty

Furnwise offers one-year warranty on all of our products.