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Delivery & Returns

You are allowed to return your order within 14 days after receiving the goods. For returns, you can ship the parcel(s) to our warehouse in the Netherlands yourself. Your original order amount will be refunded. We can also send you prepaid return label(s), and you can hand in the parcel to your nearest post office and it will be send back to us. A return label costs 19,95 GBP per parcel, the amount is deducted from the refunded amount.

Make sure you understand article 23 in regards to returns. No import/export charges should be paid if you use our return labels! If it is not dealt with correctly, it might occur that you will have to pay export duties. 

 

If you wish to return items, please download the return form from the link below and send this to our customers service: [email protected]

DOWNLOAD RETURN FORM 

Please follow the steps on the return form. 

 

Warranty

Furnwise offers one-year warranty on all of our products.

Delivery time & international shipping

From the day we have received your order, our carriers will take care of delivery. All goods in stock will be shipped within 24 hours. Your order will be delivered from Monday till Saturday. We use several carriers to make sure we can deliver and supply you with the best service (carriers used: Post NL (& partners in the UK; Hermes, Royal Mail, Yodel, DPD) & DHL.

Important information:

We sometimes experience some delays with our carriers. Nothing to worry about, but we understand it is frustrating and far from ideal. Trust us, we do our best to prevent this, and when delays occur, we try to solve this asap for you!

Please keep an eye out for updates on the tracking link sent to you and if nothing has been delivered or updated on the tracking details after a few days, please contact us and we will look into this for you as a matter of emergency.

 

Country Delivery time Cost Free shipping? 
United Kingdom 3-4 Working days £ 5.95 Free shipping for orders over £ 400.00
Ireland 4-5 Working days £ 14.95 Free shipping for orders over £ 500.00
The Netherlands 1-2 Working days £ 5.95 Free shipping for orders over £ 400.00
Belgium 1-2 Working days £ 5.95 Free shipping for orders over £ 400.00
Luxembourg 1-2 Working days £ 9.95 Free shipping for orders over £ 400.00
Germany 1-2 Working days £ 19.95 Free shipping for orders over £ 500.00
Denmark 2-3 Workings days £ 19.95 Free shipping for orders over £ 500.00
Sweden 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Finland 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Norway 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Italy 3-4 Working days £ 29.95 Free shipping for orders over £ 500.00
France 3-4 Working days £ 29.95 Free shipping for orders over £ 500.00

 

Tracking

If your order has been shipped, you will receive an automated e-mail with the tracking details. Sometimes this e-mail will end up in your spam box. Please check your spam box carefully. If you didn’t receive a tracking code, please contact us: [email protected].

Not at home

If you are not at home when the courier arrives at your place, you can make a new appointment for delivery, please use the notification left by the courier or go online at with your tracking details. If you will not be at home the second time, the courier will take your delivery to the nearest parcel shop where your order will stay for 7 days. After these 7 days, your order will go back to us.

Not satisfied

If you are not satisfied with your furniture, please contact us within 48 hours by email. If your order is facing any damage, we will send you spare parts. If we are unable to solve the complaint by sending spare parts, we will send you a new product. All service is free of charge.