Customer service

If you have any questions, don’t hesitate to contact us. You can use our contact form on the website but it’s also possible to chat with one of us. By using our chat application on the website. You will be in touch with one of our own team, personal contact is very important by our standards.

We always look for flexible solutions to satisfy you in your needs or demands! There are no stupid questions, we are happy to help!

The Furnwise Head office is located in the Netherlands, we are also based in the UK and in France.

Important message:

Sometimes delays can occur, nothing to worry about but we understand it is frustrating and far from ideal. Trust us, we do our best to prevent this and when delays occur we try to solve this asap for you!

Please keep an eye out for updates on the tracking link sent to you and if nothing has been delivered or updated at tracking details after a few days please contact us and we will look into this for you as a matter of emergency.


Contact us via:

      Facebook logo You can message us on Facebook if you have any questions or if you just need advice.


 You can email us at: [email protected] we will respond within 24 hours! 


 You can chat with our team if you have any questions or if you just need advice. (instant reply within business hours).


Why does Furnwise not have a phone number for telephone customer support?!
We do not have a call center and our company is not set up to handle high volumes of phone calls. 
We have chosen to support you in the ways mentioned above the best and most flexible way we can, we can solve anything through the options above. 

Furnwise was built online, to operate fully online, including our customer support. All channels are manned by human staff to support you in any way they can. Without having to operate a call center we can also keep our prices as low as possible ;)

A small impression of where we are and from where we will contact you can be found on our ''about us'' page here: Furnwise headquarters


1 Frequently asked questions
1.1 Is delayed delivery possible?


Please put in the comment field when you want your product to be delivered if you do not wish that is is being sent within 24 hours. 

1.2 My VAT numbers seems not recognized?

Please put the Country Code in front of your VAT number, for example GB0000000000. 

1.3 I have problems with the assembly of my products, can you help?

If you have difficulty assembling your product, please contact our customer service by email, chat or via Facebook. We are happy to help!

1.4 How secure is shopping on Furnwise?

Very. It’s vitally important to Furnwise that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.

1.5 How do I apply a discount code?

When you have selected your items you can add your discount at the checkout. Go to your basket and before you click to check out, go to the box ‘promotional code’ in the middle of the screen. Enter the code in the box and click ‘apply’, this will deduct the promotional code amount. You can now proceed to checkout. Please note that discounts cannot be applied retrospectively.

1.6 What if my order seems delayed?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please email us, contact us via Live Chat or via Facebook for further assistance.

1.7 Are the floor protectors sold per set or is this price per piece?

The floor protectors are sold per set of 4. The stated price is the the price for the set.

1.8 When will I be refunded?

In case your order needs refunding we will refund asap to the account you made the original payment with.

We always check the returned items so it might take a couple of days, please feel free to contact us is you have any questions in regards of refunds. 

1.9 Will I receive an order confirmation?

Yes – Shortly after placing your order you will receive an automatic order confirmation from us via e-mail containing all of the details of your order.

1.10 What do I do if I have a complaint?

Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.

Whatever assistance you need, we’re happy to help. Please do not hesitate to contact us via email, live chat or Facebook and we will do our best to advise you.

1.11 What is the difference between Premium Leather and ''normal'' Leather?

Premium Leather is our best quality leather, the hide of the cow had no spots, scars e.g. so the best Top Grain Premium Leather can be used for our chairs and armchairs.

Leather (normal leather) is also full leather, good quality leather but less selected than the Premium version. But still and excellent choice! 

1.12 2 pin plug?

We deliver all our lamps with a 2 pin plug yes, but we do supply them with certified adapter plugs to make our products compatible and safe for use in the UK. 

1.13 I didn’t receive a tracking code of my order?

If your order has been shipped you will receive an automatic e-mail with the tracking details. Sometimes this e-mail will end op in your spambox. Please check your spambox carefully. If you didn’t receive a tracking code please contact us: [email protected]

1.14 Delivery time & International shipping?
Country Delivery time Cost Free shipping? 
United Kingdom 2-3 Working days £ 5.95 Free shipping for orders over £ 400.00
Ireland 2-3 Working days £ 5.95 Free shipping for orders over £ 400.00
The Netherlands 1-2 Working days £ 5.95 Free shipping for orders over £ 400.00
Belgium 1-2 Working days £ 5.95 Free shipping for orders over £ 400.00
Luxembourg 1-2 Working days £ 9.95 Free shipping for orders over £ 400.00
Germany 1-2 Working days £ 9.95 Free shipping for orders over £ 400.00
Denmark 2-3 Workings days £ 19.95 Free shipping for orders over £ 500.00
Sweden 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Finland 3-4 Working days £ 39.95 Free shipping for orders over £ 750.00
Italy 3-4 Working days £ 29.95 Free shipping for orders over £ 500.00
France 3-4 Working days £ 29.95 Free shipping for orders over £ 500.00
1.15 How do I return my order?

If you wish to return items, please download the return form from the link below and send this to our customers service: [email protected] Please follow the steps on the return form. 



1.16 Warranty? offers one-year warranty on all of our products.

1.17 What is the return policy?

You are allowed to return your order within 14 days after receiving the goods. For returns; you can ship the parcels to our warehouse in The Netherlands yourself. Your original order amount will be refunded after receiving the goods within 7 days. 

We can also send out a prepaid postage label, Please contact us: [email protected]